wij2 Privacy Policy

Introduction

At wij2, we are committed to protecting the personal information of every player who visits or registers on our platform. This Privacy Policy explains in clear terms what information we collect, the purposes for which we use it, how we store it securely, and the choices available to you as a user. This policy applies to all services offered through wij2.pro, including our online casino games, sports betting, live dealer tables, crash games, and all associated account management features.

By accessing or using wij2.pro, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. We encourage all players, especially those based in Dhaka, Chittagong, Sylhet, and across Bangladesh, to review this document periodically for updates.

Information We Collect

wij2 collects personal information through several channels when you use our platform. The categories of data we collect are outlined below.

Registration and Account Information

• Full name and date of birth (for age verification — players must be 21 years or older).
• Email address and mobile phone number registered in Bangladesh.
• Username and hashed account password.
• Identity verification documents such as a National ID card or passport, when required for KYC compliance.

Financial and Transaction Data

• Deposit and withdrawal records, including transaction amounts in BDT and timestamps.
• Mobile banking reference numbers (e.g. bKash, Nagad, Rocket, Upay transaction IDs) — stored only for reconciliation purposes, never your PIN.
• Bank account details (account holder name and bank name) when bank transfer is the selected payment method.

Technical and Usage Data

• IP address, browser type, and operating system.
• Pages visited, session duration, and in-game activity logs on wij2.
• Device identifiers and geolocation data (country/region level only) to comply with jurisdictional access controls.

How We Use Your Information

The data collected by wij2 is used for specific, legitimate operational and security purposes. We do not process your personal information beyond what is necessary for the following:

• Account creation, verification, and ongoing management of your wij2 player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other supported payment partners.
• Sending account-related notifications such as deposit confirmations, bonus alerts, and security updates.
• Delivering personalized game recommendations, promotions, and seasonal offers relevant to Bangladeshi players (e.g. Eid, Pohela Boishakh, BPL season bonuses).
• Fraud prevention, anti-money-laundering checks, responsible gaming monitoring, and regulatory compliance.
• Improving platform performance, resolving technical issues, and enhancing the user experience across all wij2 game categories.

We process your information lawfully, fairly, and in a transparent manner. Our internal data-handling procedures are reviewed regularly by our security and compliance teams to ensure accuracy and minimal data retention.

Payment Data and Financial Security

wij2 supports a range of local payment methods popular with Bangladeshi players, including bKash, Nagad, Rocket, and Upay, as well as traditional banking options via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All financial transactions on our platform are processed through encrypted, secure payment gateways.

We store only the minimum financial reference data required to reconcile transactions and handle disputes. We do not store your full mobile banking PIN, card verification values, or complete bank account numbers on our servers. Sensitive payment credentials are handled directly by the respective payment service providers and are never accessible to wij2 staff.

Cookies and Tracking Technologies

wij2 uses cookies and similar tracking technologies to ensure the platform functions correctly, to personalize your experience, and to analyse usage patterns that help us improve the service. By continuing to use wij2.pro, you consent to the use of cookies as described in this section.

Essential Cookies

These cookies are strictly necessary for the website to function. They manage your login session, maintain your game state, and protect your account against cross-site request forgery. You cannot opt out of essential cookies while using wij2.

Analytics Cookies

We use analytics tools to understand how players navigate wij2 — which game categories are most popular, how long sessions last, and where users tend to drop off. This data is aggregated and anonymised, so it cannot be used to identify you personally.

Preference Cookies

These cookies remember your language preference, currency display settings, and game layout choices so you do not need to reconfigure them on every visit. You can clear preference cookies by resetting your browser settings, though doing so will also reset your stored preferences on wij2.

Sharing Your Information

wij2 does not sell or rent your personal data. We may share data with trusted third parties strictly under the following circumstances:

• Payment processors (e.g. bKash, Nagad, Rocket, Visa, Mastercard) solely to facilitate your deposit and withdrawal transactions.
• Game content providers (e.g. Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to the extent required to deliver the gaming service to your device.
• Fraud detection and KYC verification service providers, who process identity data under strict contractual confidentiality obligations.
• Law enforcement or regulatory bodies when legally required to do so — for example, in response to a valid court order or to prevent demonstrable fraud or money laundering.

Any third party receiving your data is contractually bound to use it only for the stated purpose and to apply security standards at least equivalent to those maintained by wij2. We do not permit our service providers to use your data for their own marketing or commercial purposes.

Data Retention

wij2 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account data, transaction history, and KYC records are typically retained for a minimum of five (5) years following account closure to comply with anti-money-laundering and financial record-keeping requirements.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data disposal procedures. If you request deletion of your account, we will process that request within 30 days, subject to our legal retention obligations described above.

Your Data Rights

As a user of wij2, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in the Contact section below.

• Right of Access — You may request a copy of the personal data wij2 holds about you at any time.
• Right to Rectification — If any of your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure — You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing — In certain circumstances, you may ask us to suspend the processing of your personal data.
• Right to Withdraw Consent — Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.

We aim to respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, but we will notify you if this is necessary. There is no charge for making a reasonable data rights request.

Security Measures

wij2 implements a robust set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our platform employs SSL (Secure Socket Layer) encryption across all pages and data transmissions, ensuring that all communications between your device and wij2 servers are fully encrypted in transit.

Internal access to player data is strictly role-based — only authorised wij2 staff members whose job function genuinely requires access are permitted to view sensitive account or transaction data. All internal data access events are logged and subject to periodic security audit. Staff handling player data undergo privacy training as part of their onboarding and ongoing compliance programme.

Third-Party Links

wij2.pro may contain references to game providers, payment partners, or sports organisations. While we take care to work only with reputable partners, wij2 has no control over and accepts no responsibility for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any external services before providing them with your personal data.

Changes to This Privacy Policy

wij2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or best practices. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of wij2 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with the revised policy, you must stop using our platform and may request deletion of your account by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wij2 handles your personal data, our dedicated support team is available 24/7 to assist you. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can reach us at any time.

Email: [email protected]